{COFFEE | B2C | UK}

BUSINESS OBJECTIVE

Taylors of Harrogate, a leading UK coffee and tea manufacturer, saw an opportunity in developing a new range of Single Origin ground coffee and whole beans tailored to the premium consumer segment. The objective was to create a standout product that resonates with discerning coffee drinkers, focusing on quality, provenance, and brand alignment.

OUR CONTRIBUTION

Full cycle front-end innovation support...

Worked closely with the Head of Brand Innovation and played a key role in shaping and delivering an agile front-end innovation process for creating the new coffee range through an integrated research and development approach:

Value Proposition Development: Designed and led a cross-functional stakeholder ideation workshop to define the product’s core value proposition, ensuring it met the expectations of premium coffee consumers.

Concept Generation: Participated in multidisciplinary creative workshops to generate innovative concepts aligned with the brand’s premium positioning.

Concept Testing: Designed and delivered fast-track consumer workshops to test initial product ideas and refine them based on direct consumer feedback.

Concept Ranking: Ranked concepts by desirability and market potential, based on consumer preference.

Prototype Testing: Engaged with consumers through interviews to evaluate product prototypes for functionality and appeal.

Stand Out Testing: Assessed how well the product stood out on shelves through consumer interviews.

Design Testing: Facilitated workshops to test packaging and design elements, ensuring the premium positioning was clearly communicated.

Brand Fit Assessment: Measured how well the new product aligned with the overall brand through focused consumer workshops.

Design Guidelines: Delivered comprehensive design guidelines to ensure consistency in premium packaging across the product range.

COMMERCIAL OUTCOME

Range extention, successful launch...

The new Single Origin coffee range was successfully listed in major UK supermarkets and launched nationwide in February 2021. The product received strong market acceptance, cementing its place within the premium coffee segment.

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